Complaints

If something has gone wrong, we want to hear about it. Write to us at Suite 16, Letraset Building, Wotton Road, Ashford, Kent, TN23 6LN and we will acknowledge your complaint promptly and tell you how we will handle it. If you are not satisfied with our final response, you may be able to refer your complaint to the Financial Ombudsman Service at financial-ombudsman.org.uk. Our full written complaints procedure is available on request.